公众平台发过来的对账单邮件已经十几天了但是一直没有到款，该怎么办呢？

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公众平台发过来的对账单邮件已经十几天了但是一直没有到款，该怎么办呢？It has been more than ten days since the statement email sent from the public platform, but the payment has not been received. What should I do?

The statement email sent by the public platform has been more than ten days, but the payment has not been received. What should I do?

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